^Terms and conditions
1 year free service appointments: Applies to service appointments, excludes any repairs or consumables.
2-Year loss or damage cover: Hearing Device Loss and Damage covers a once-only replacement of each device which is lost or damaged for 24 months from the date of purchase. This offer applies only to Demant hearing devices (Oticon and Bernafon brands). Excess of $600 per device applies. If you do not wish to pay the excess, you will forfeit your rights under the Hearing Device Loss and Damage Cover. If the original hearing device(s) purchased is no longer available, a hearing device(s) of similar technology and style will be prescribed as a replacement. Only hearing devices are covered – accessories are not included in the cover. Cover is for 2 years (24 months) from the date of original purchase, but replacement device(s) are not eligible for this cover. Audika reserves the right, in its sole discretion, to withdraw cover or reject a claim if fraud is suspected. You will be required to supply a Statutory Declaration Form to claim under Hearing Device Loss and Damage Cover. Cover is not available if the loss or damage is covered by another policy (eg, home and contents insurance, travel insurance).
4-Year device warranty: Applies to Demant hearing devices only (Oticon and Bernafon brands, excludes accessories). Refer to the warranty information accompanying this device (provided at the fitting appointment when the device is supplied to you) for full details of the warranty and the warranty period/details of any accessories purchased in addition to your device. The rights given under the product warranty are in addition to other rights and remedies under a law in relation to the goods to which the warranty relates to. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Annual Check Up: Annual reviews incur a cost of $65.
Drop-In Hour: Walk into our clinics between 1-2pm on clinic operating days and one of our clinicians will be available to address questions or assist with service needs. No appointment necessary. Drop in hour not available in all clinics nor all days in some clinics. Contact your local Audika clinic to confirm availability.
Stay connected with loaner device(s): Subject to availability. Technology/model will vary depending on availability.
Lost or damaged hearing aids?: Technology will vary depending on availability.
Audika's Personal Care Promise
By understanding what you enjoy in life, we'll personalise your care to help meet your individual needs.
What is Audika's Personal Care Promise?
Our personal care promise is a commitment from Audika that we will be here to support you throughout your hearing healthcare journey. Once you have made the important decision to entrust us with your hearing health, we have a range of aftercare services available to ensure you get the most out of your hearing aids.
1 year free service appointments
We've got you covered for a year. Get free service appointments, including fittings, adjustments and maintenance with your hearing aid purchase^
2 year loss and damage cover
Lost hearing aids? We've got your covered. Replace your lost or damaged hearing aids within two years of original purchase^
4 year device warranty
Enjoy peace of mind with your hearing aid purchase. Our products are backed by a comprehensive 4 year warranty^
Annual check up
Over time, our hearing changes therefore we recommend a comprehensive check of both your hearing and your devices every 12 months.^
Stay connected with loaner device(s)
Need repairs? We can provide loaner hearing aids, so you don't miss a thing.^
Drop-In Hour
Drop into our clinics between 1-2pm on clinic operating days and one of our clinicians will be available to address questions or assist with service needs. No appointment necessary.^
Lost or damaged hearing aids?
Accidents happen. If you lose or damage your hearing devices call 0800 566 146 to reach our expert specialist support team. We want to help you get hearing again as soon as possible.^
3 ways to contact us about aftercare services
Hearing aid assistance
To ensure your hearing aids are always kept clean and in good condition, our hearing care experts are available to clean them for you in clinic between 1-2pm weekdays^. Or you can clean them yourself at home by following the tutorial videos linked below:
''The big difference that has happened to the latest versions of hearing aids that I have is that the quality is so much better.''
Find nearest clinic
Hearing aid accessories
The following 4 hearing aid accessories can make your daily life more convenient:
- Easy LE Adapter: Connect to your Android™ phone, tablet or PC
- ConnectClip: Hear speakers more clearly and control your hearing aids discreetly
- TV Adapter: Stream the sound of your TV directly into your hearing aids
- Remote Control: Discreetly control your hearing aids
