Hearing aid adjustment and repair

• Battery may be low or dead – Replace the battery OR if rechargeable device, place on recharger.
• Device may not be switched on – Switch on the hearing device or check the battery door is properly closed.
• Sound channel may be blocked – Clean the sound channel or replace the wax protection system.
• If none of the above helps, your hearing aid may be damaged. Please call us for further assistance on troubleshooting and hearing aid repair.

• Battery may be low – Replace the battery OR if rechargeable device, place on recharger.
• Sound channel may be blocked – Clean the sound channel.
• Battery may not be making contact – Wipe the battery with a soft dry cloth.
• If none of the above helps, your hearing aid may be damaged. Please call us for further assistance on troubleshooting and hearing aid repair.

• Battery may be low – Replace the battery OR if rechargeable device, place on recharger.
• Battery may not be making contact – Wipe the battery with a soft dry cloth.
• You may be close to interference from an electromagnetic field, such as a digital or cellular tower – Try moving away from the electromagnetic field and make sure your hearing device is on the correct program.
• If none of the above helps, your hearing aid may be damaged. Please call us for further assistance on troubleshooting and hearing aid repair.

• Battery may be low – Replace the battery and check it is inserted correctly. Or if rechargeable device, place on recharger.
• Sound channel may be blocked – Clean the sound channel.
• Hearing device may not be inserted correctly – Remove the hearing device and reinsert into the ear. Check if it is inserted correctly using a mirror.
• You may not be on the correct setting – Check the volume control and programs to make sure it is correctly set.
• You may have excessive earwax – Contact your G.P.
• Your hearing may have deteriorated – Contact your Audika clinic.

• Battery may be low – Replace the battery OR if rechargeable device, place on recharger.
• Battery may not be making contact – Wipe the battery with a soft dry cloth.
• Hearing device may need to be reprogrammed – Contact your Audika clinic.

• You may have excessive earwax – Contact your G.P.
• Hearing aid/s may not be sitting properly – Reinsert the hearing device and check if it is inserted correctly using a mirror.
• Hearing aid/s may be loose – Contact your Audika clinic.
• Tubing may be split if it is a behind-the-ear hearing aid/s – Take it to your Audika clinic for a repair which can be done over the counter.

Remove your hearing aids from the water as soon as possible and follow these steps:

1. Dry the hearing aid with a towel and shake it gently to get the water out. If you can, remove the battery and dry the battery compartment (non-Rechargeable devices only). 
2. If you have a hearing aid dehumidifier (e.g. drying capsules or drylux), place your hearing device(s) with these to try and remove excess moisture.
3. Contact your local Audika clinic for advice on next steps.
4. Depending on what has happened,  we can send the hearing aid to the manufacturer for assessment and /or repair. Repair or replacement costs may be covered by your personal insurance, depending on your policy entitlements.

We have 30+ hearing clinics located across New Zealand where you can get your hearing aid/s repaired or adjusted. Find a hearing clinic close to you with the help of our hearing clinic locator:
Find hearing clinic

Firstly, most modern hearing aids automatically adjust the volume based on the environment around you (i.e., quiet vs. loud environments).

If you would like to adjust the volume manually, the following can be done for behind-the-ear and in-the-ear hearing aids:

• Behind-the-ear hearing aids: The volume can easily be adjusted by pushing a button on the back of the hearing aid. The exact adjustment instructions will vary depending on your hearing aid model, so read your device’s instructions for more details.
• In-the-ear hearing aids: Remove the hearing aid from inside your ear and find the volume button to adjust the volume.
• Additionally, some hearing aids are accompanied by an app where you can adjust your hearing aid volume from your phone app.

Yes. When you get your hearing aids fitted for the first time, the hearing care expert will program your hearing aids to the sound settings that suit you best. These settings can always be reprogrammed or adjusted in case you feel that some of the sound settings are not working for you.