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Resources for hearing aid users

On this page you can learn how to:

Maintain your hearing aids
Troubleshoot common hearing aid issues
Benefit from hearing aid accessories
Benefits of regular check ups
How long do Hearing Aids last?

You are always welcome to get in touch if you have any questions or need our help.

4 ways to reach our customer service team

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Open weekdays 9am - 8:30pm and Saturdays 10:30am - 2:30pm.

0800 569 152

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By e-mail

Our customer service team will respond weekdays from 9am-5pm.

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Open weekdays 9am-8.30pm and Saturdays 10.30am-2.30pm.

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1. Troubleshoot common hearing aid issues

When you have problems with your hearing aids, it can be difficult to know if your device needs an adjustment or a repair.

Using the link below to read about how to troubleshoot the most common issues with hearing aids. For assistance, you can call us at 1800 340 631.

Hearing aid adjustment and repair

3. Hearing aid accessories

Explore an assortment of high-tech hearing aid accessories, and learn how they can improve your hearing experience and enhance your hearing aid's performance.
Accessories for connectivity

ConnectClip

With the ConnectClip, you can turn your hearing aids into a wireless headset and use the ConnectClip as your remote microphone or remote control.

Remote Control

The Remote Control accessory allows you to adjust your hearing aid's volume setting, switch between programs, and mute / unmute your device.

TV adapter

The TV adaptor allows you to stream sounds directly from your TV to your hearing aids. This allows you to personalize the volume level to your needs (without affecting the volume for those watching with you).

Phone adapter

The Phone Adapter connects your landline phone wirelessly to both your hearing aids and the ConnectClip. During a call, your hearing aids become the headset, and the ConnectClip serves as a microphone.

EduMic

EduMic is a wireless remote microphone accessory that is often used in a classroom setting. The EduMic is worn by the teacher, and it sends sound directly into the students' hearing aids and balances out unwanted background noise.

SafeLine

SafeLine is a retention cord for customers who enjoy an active lifestyle. The cord attaches to both your hearing aids and your shirt collar so that you can be sure your devices won't be lost or damaged if they fall off.