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Knowing someone with hearing loss

Hearing loss does not only affect the person who has hearing loss. Spouses, family members and friends will all benefit when hearing loss is treated. So give your loved one a caring nudge towards a hearing clinic, and help them along the way.

Follow these steps if you know someone with hearing loss

  • Step 1

    The signs of hearing loss

    The Signs of Hearing Loss

    “Sorry, I didn’t quite catch that… would you mind saying it again?”

    Maybe you’ve noticed that questions like that have become more frequent when spending time with a friend or family member but you find it difficult to assess whether they are struggling with a hearing loss. Here then, are a few more signs that may help you:

    • Do they complain about people mumbling?
    • Do they have difficulty hearing when someone calls them from another room?
    • Do they struggle to follow a conversation, especially when there maybe more than one person talking?
    • Do they become quieter than normal when in a social gathering?
    • Do you sense they’re lip-reading to understand a conversation?
    • These are all very common indicators that someone has a hearing loss and you are right to be concerned.

    Luckily, the person you have in mind has you! And although they may be reluctant, never forget that you can make an amazing difference to both your lives by helping them take the first step to better hearing at Audika.

  • Step 2

    Understanding their hearing

    Understanding their hearing

    To understand someone’s quality of hearing, they can attend a hearing check with a qualified Audika Clinician, where they will listen to a range of tones in a sound proof booth and indicate when they hear them.

    This quick hearing check with an experienced Audika Clinician will identify, the degree of hearing loss (if there is any) and present the results and solutions straight away.

    A hearing impairment may be described in terms of a degree of hearing loss. Here’s how this works:

    • Mild hearing loss
      Soft speech may be difficult to hear, especially in noisy environments.
    • Moderate hearing loss
      Following a conversation in a noisy environment may be problematic. The volume on your TV and radio may be turned up.
    • Severe hearing loss
      You may ask people to repeat themselves with more volume frequently.
    • Profound hearing loss
      Hearing is difficult even with amplification.

    If left untreated, some signs and symptoms of hearing loss can get worse. These may include hearing deprivation on the brain, feelings of isolation, discontent in social environments or distress that you may be missing out on communicating clearly with loved ones, friends, and colleagues effortlessly each day.

    Help them take the next step.

  • Step 3

    Where to from here?

    Where to from here?

    Make an appointment for your relative or friend to have their hearing checked by a qualified local Audika Clinician. Here are a few helpful things they should know, it would be beneficial for you to come on along on the day of the check too;

    • The hearing check is simple and fast.
    • They may not need a hearing aid but if they do, don’t worry hearing aids aren’t bulky and heavy anymore, with our latest hearing aids they may be completely hidden in the ear canal or discreetly placed behind the ear.
    • MoH, ACC and other subsidised funding services^ may be available to you.


    Join them on their journey to better hearing by booking a hearing check or sending them this link to book a hearing check themselves at their local Audika hearing clinic. 

    Request an appointment

    ^MoH, ACC and other subsidised funding is only available to eligible clients.

  • Step 4

    Request a FREE* hearing check

    Book your hearing check today

    Request an Appointment

    *FREE hearing checks are only available to adults aged 18 years or over, excludes GP/ENT referrals.

If someone you know is suffering from untreated hearing loss, you will probably find their social behaviour has changed. They may have withdrawn from social activities and feel shame, guilt or anger. They may also become more self-critical and frustrated. All these types of behaviour can also have a negative effect on anyone who is near and dear.

Sometimes the affected person is not aware of the hearing loss, or simply denies it. In these cases, it may take courage, patience, and persistence to get a loved one to accept that they have hearing loss.

If you spend a lot of time with someone who has untreated hearing loss, you may find yourself repeating, explaining and amplifying whenever they feel the need. In a way, you become the person’s ears. But while they may cope with it, you probably feel exhausted by the end of the day – though it can continue into the night.

Becoming aware of the numerous efforts you make to 'translate' could be an important first step towards their treatment. Realising the extent of the support you need to give may empower you to take action, on behalf of you both.

Request an Appointment


Take it one step at a time

Although the signs may be obvious to others, many people who suffer from hearing loss are unaware they have it – while many refuse to accept they do. Their resistance may be linked to an old-fashioned perception of hearing impairment and hearing aids. But with today’s technology and designs, hearing aids are so tiny and discreet that they are almost invisible. And their benefits reach far beyond just recovering lost sound. 

To increase your loved one's awareness of hearing loss, it can be wise to take one step at a time, while taking care to be empathetic, supportive and understanding. The more you know, the better you can help, so read all about hearing loss on our website. Then tell your loved one about the benefits of hearing care, and encourage them to just have a non-committal hearing test, just to begin with. Because, if the test confirms your suspicions, it will give a graphic, medical picture of your loved one’s hearing loss. With little room for denial, treatment and progress may begin.

Does your loved one have hearing loss?

Our hearing care professionals are ready to give the best help and guidance to you and your loved one.

Request an Appointment

Or call us: 0800 001 726


Sometimes empathy and encouragement are not enough. If your loved one's denial is becoming stronger, it may be too much for one person to break though. So if you feel drained by trying to help on your own, why not ask the rest of the family to support you? They can help to express the impact that your loved one is having on the whole family's daily life.

Family and friends can take part in gently reminding your loved one of their hearing loss every time it is necessary to 'translate' or repeat something for them. They can thus help 'spread the blame' of the intervention, while helping to point out the ways in which you are being depended upon – which may be more than you realise.

There are a number of things you can do to make communicating easier for your loved one. These tips for easier listening can help while you are trying to convince your loved one to get a hearing test, and also after their hearing aids have been fitted.

  • Gain the person’s attention before speaking so they’re ready to look at you and focus on what you’re saying

  • Speak clearly and at a natural pace - don’t shout.

  • Move closer and sit where your face is lit, so that your facial expressions are easy to read.

  • Try not to talk while chewing or smoking, or hide your mouth or chin while speaking.

  • Reduce background noise, turn down the music or TV or find somewhere quieter to talk.

  • If you are in a group, try not to interrupt each other.

  • Instead of repeating yourself, try to rephrase the sentence.


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